From October 7th to 11th, 2024, Edo State Primary Healthcare Development Agency (EDSPHCDA) joined the rest of the world to celebrate Customer Service Week. The theme for year 2024 “Above and Beyond,” reflects the Agency’s commitment to providing quality healthcare services to its clients. As part of the celebration, the Agency organized a free eye test, which took place at 3 Government Clinics namely Oluku Clinic, Aruogba Clinic, Ugbor Clinic, and the EDSPHCDA Headquarters on Friday, October 11th.
The free general eye test featured vision screening, a health history review, as well as eye health talk. A total of 210 patients were attended to by Optometrist Dr. Blessing Osula, with over 100 receiving free eyeglasses generously provided by the Agency.
The Executive Secretary EDSPHCDA, Dr. Omosigho Izedonmwen, emphasized the importance of the event stating, “Our customers are the core of our services. As an Agency, we exist to serve them and improve their health and well being”. He also commended Dr. Blessing Osula for her dedication and professionalism in conducting detailed eye examinations and recommending free eyeglasses for patients.
Another highlight of the week was the dress code compliance challenge, which ran from October 7th to 11th. Staff at the headquarters were encouraged to participate by following the designated dress code for Customer Service Week 2024.
The departments with the highest level of compliance were, Planning, Research, and Statistics, Office of the Executive Secretary, and Community and Family Health Services.
A cash prize of ₦20,000 was provided to the 3 winning department by the EDSPHCDA Quality and Compliance Consultant Mrs Lanre Babalola as a reward for their participation and compliance in the dress code competition, a source of motivation to the winners.
The cash prize was presented by the Director of Essential Drugs and Logistics Pharmacist Valentine Eruaga and EDSPHCDA Human Resource Consultant Mr Johnny Usifo.
It was a fun-filled week of activities. Thanks to the Agency, the Customer Service Week Committee, the Dedicated Healthworkers, our Technical Partner World Health Organization (WHO) and our Valued Clients for a successful event.
Happy Customer Service Week 2024 to all, as we continue to go “Above and Beyond” in our service to our communities and Edo people.
